Course Overview

Course Benefits

• Develop strategic planning and preparation skills for negotiations
• Improve persuasion, influence, and communication effectiveness
• Enhance ability to manage conflict and resolve disagreements
• Build confidence in handling high-stakes and complex negotiations
• Apply structured negotiation frameworks to achieve better business outcomes
• Strengthen long-term relationships while driving organisational success

Course Outline & Content

• Introduction to Negotiation – Concepts, importance, and key principles
• Preparation and Planning – Setting objectives, priorities, and strategy
• Understanding Counterparts – Identifying motivations, needs, and decision-making style
• Negotiation Tactics – Persuasion techniques, concessions, and leverage
• Communication Skills – Active listening, questioning, and framing arguments
• Conflict Resolution – Managing disagreements and finding win-win solutions
• Problem-Solving and Creativity – Generating options for mutual benefit
• Handling Difficult Situations – Dealing with resistance, deadlocks, and challenging behaviour
• Closing and Agreement – Finalising deals, confirming commitments, and follow-up
• Cross-Cultural Negotiations – Adapting approaches to diverse business environments
• Practical Exercises – Role plays, negotiation simulations, and real-life scenarios
• Embedding Negotiation Skills – Continuous practice and integrating into daily business interactions

Who Should Attend

• Managers, team leaders, and department heads
• Project managers and executives handling contracts or client relationships
• Sales, procurement, and business development professionals
• HR and organisational development professionals involved in employee or stakeholder negotiations
• Entrepreneurs and business owners negotiating deals and partnerships
• Corporate professionals aiming to improve influence, persuasion, and conflict management